When the Payment Button Does Not Work

You are logged in, you have chosen a subscription, and the payment will not go through: either nothing opens when you click Subscribe Now, or you fill in your card details, click the button to pay, and nothing happens. This page explains how to get past it.

First, check whether you have been charged #

If the button did nothing, the payment has normally not gone through. Before you try again, check your email for a receipt and look at your profile. If it says a Pro Actor on enCAST under your name, the payment worked and you do not need to do anything else.

If you have a receipt but your profile is still not Pro, do not pay again. Read more here: If you are NOT Upgraded after Subscribing.

Why it happens #

The payment form belongs to a payment provider, not to enCAST. The usual cause is something in your browser getting in its way: autofill writing into the card fields, a translation extension, an ad blocker, or a pop-up blocker stopping the payment form from opening.

What to do #

1. Open a private window in your browser. In Chrome and Edge press Ctrl+Shift+N, in Firefox press Ctrl+Shift+P, in Safari press Cmd+Shift+N. A private window runs without most extensions.
2. Log in at Login.
3. Go to the Subscription Page.
4. Click Subscribe Now on the subscription you want, then click Agree and continue.
5. The payment form opens in a new tab or in a window on top of the page. If nothing opens, your browser has blocked it: allow pop-ups for encast.pro and click again.
6. Type your name, address, card number, expiry date and security code by hand. Refuse every autofill suggestion and leave optional fields empty.
7. Click the button to pay once and wait. If your bank asks you to confirm the payment in its app, do that before you go back to the page.

If it still does not work, use our other payment form #

enCAST takes payments through two payment providers. If the form you were given does not work, use the other one. Stay logged in and open this link: Use the other payment form. Then follow the same steps as above. The subscription and your profile are the same either way, only the payment form is different.

The same link is on the Subscription Page itself, under the subscription boxes: Difficulties with payment? Try our other payment form.

You can also try a different browser or a different device.

Please do not do these things #

• Do not click the button again and again. If one of those clicks does go through, you may pay twice.
• Do not start a second payment while you are unsure whether the first one worked. Check for a receipt first. Duplicate subscriptions have to be refunded by hand.
• Do not create a second account to subscribe from. The payment would then belong to the wrong profile.

If nothing works #

Log in and write to us through the contact form. Tell us:

• which browser and which device you are using;
• whether you also tried the other payment form;
• what you see: nothing opens, or the form opens but the button does nothing;
• the exact words of any message shown on the payment form;
• if you are trying to apply to a casting, which casting it is and when it closes.

Never send us your card number, expiry date or security code, in a message or in a screenshot. We will never ask you for them.

If cards from your country are not accepted #

Sometimes a payment provider cannot take cards issued in a particular country. If both payment forms refuse your card, write to us as soon as you can, and before the casting closes if you are waiting to apply. We cannot pass your details to a production or a casting director on your behalf: applying through the site is the only route.

When the payment goes through #

Your profile becomes Pro straight away and you can apply to castings immediately. Read more here: Subscriptions on enCAST.