Why Am I Locked Out? #

Sometimes your account has been temporarily locked because there were too many failed login attempts.

This happens when the wrong username or password is entered several times in a row from your internet connection.

How Long Will I Be Locked Out? #

You will be locked out for 24 hours from the time of your last failed attempt.

After 24 hours pass, you can try logging in again.

What Should I Do? #

Option 1: Wait 24 Hours

The easiest thing to do is wait. After 24 hours, you can try logging in again.

Option 2: Try From a Different Location

The lockout is tied to your internet connection. You can try logging in from:

• A different WiFi network
• Your mobile phone using cellular data
• A friend's computer or phone
• A public WiFi (coffee shop, library, etc.)

Why Does This Happen? #

This security feature protects your account from hackers who might try to guess your password.

It stops them from trying thousands of different passwords to break into your account.

Tips to Avoid Getting Locked Out #

Use the Correct Email

Make sure you're using the right email address that you signed up with.

Check Your Password

• Make sure Caps Lock is off
• Check for extra spaces
• Try typing your password in a text editor first to see it clearly

Use "Remember Me"

When you log in successfully, check the Remember Me box. This will keep you logged in.

Still Having Problems? #

If you're still having trouble after 24 hours, please contact us.

Send a message with:

• The email address you use to log in
• When you first got locked out
• Any error messages you see

We can help unlock your account manually if needed.

This Is Normal #

Don't worry — getting locked out doesn't mean anything is wrong with your account.

It's just a security feature working as designed.

Your account and all your information is safe!