Who Can Contact You?

enCAST has a built-in messaging system, like WhatsApp but on the website. Messages stay on enCAST. Your email address is never shown to the other person.

You will find your messages under My Profile → Inbox. When someone writes to you, we send you an email with a link. Click the link to read and reply on enCAST. You cannot reply to the email itself.

Who can message you? #

You decide. Go to Edit Profile → Account and look for Who can message you. There are four settings:

• All Users: any enCAST member (with a verified email address) can write to you. This is the normal setting, and the one we recommend.
• PRO Users: only paying members can write to you.
• Verified Users: only members who have proved their identity to us with an ID document can write to you. Very few members have done this, so with this setting you may get almost no messages.
• Admin Only: nobody can write to you except enCAST staff.

Whatever you choose, enCAST staff can always contact you.

Starting a conversation #

To message someone, open their profile and click the speech bubble icon next to their role.

Before you can send anything, your email address must be verified. If it is not, we will show you how to verify it.

When you write to someone for the first time, you can send one message. You cannot send more until they accept your conversation or reply. This stops strangers from flooding your inbox. Once they accept or reply, you can both write freely.

You have one conversation per person, and it keeps your whole history together, like a chat thread on your phone.

If you do not want to hear from someone #

On every conversation, you have two buttons:

• Block user: they can never message you again. You keep the old messages, but they cannot send new ones.
• Report: this tells enCAST staff to look at the conversation. Use it if something feels wrong.

A word of advice: real productions never ask actors to pay fees, and they do not push you to move the conversation off enCAST quickly. If someone does either of those things, report them.

Sending files #

You can attach photos and PDF files to your messages, up to 20 MB each. Other file types are not allowed, for safety.

Good to know #

• Messages cannot be edited or deleted, so what you send is what they see.
• You can download a copy of any conversation using the Download conversation link at the top.
• enCAST staff may review conversations to keep the platform safe.